- Created scalable, out-of-the-box solutions for global digital training
- Developed a 21-hour training program, including: annotated presentations, facilitator guides, workbooks, organizer tools, and websites
- Directed the development of content management systems that provide digital tools for deploying customized programs around the world
- Worked closely with international partners to help tailor and implement programs
- Won 2 Gold Brandon Hall Group Excellence Awards for Best Learning Program Supporting a Change Transformation Business Strategy and Best Unique or Innovative Learning and Development Program
- Oversaw client implementations of TMP's software product suite, supporting projects and spearheading system-wide process changes to promote continuous improvement
- Provided coaching and mentoring on product development methodology
- Created tools to develop incoming employees, TMP experts and coaches
- Participated in the development and implementation of product roll-outs including creating training materials, implementation guides, and other related documentation
- Collaborated with operations teams to help ensure successful scoping, execution and completion of projects in compliance with the client’s requirements
- Directed and managed digital projects, overseeing the development and customization of social media widgets, career websites, and other tools
- Cultivated client relationships; providing advisement on industry best-practices, user interaction, and brand consistency
- Acted as a liaison between creative teams, developers, SMEs, and clients to meet deadlines and surpass expectations
- Developed, tracked, and communicated project performance throughout development to all stakeholders
- Identified and mitigated project risk, forecasting development timelines and budgets
- Trained management and staff in software and hardware usage at over 200 different merchants
- Worked with over 30 types of Point of Sale systems, ensuring the product and system seamlessly integrate into the restaurant’s already existing procedures
- Developed processes to simplify internal tracking, streamline troubleshooting, increase communication between departments, and improve the client experience
- Tailored marketing efforts for clients including providing marketing materials, organizing events, training staff on advertising the product, and utilizing social media to attract customers
- Managed client relationships and resolved issues regarding hardware, software, accounting and integration
- Directed international partners and students through the J-1 Intern & Trainee Visa process including completing applications, managing the US Department of State tracking system, and the arrival process
- Conducted company-wide training on US Department of State regulations
- Increased productivity by over 20% by creating digital tools that automate & streamline processes
- Spearheaded development of the online application system, tying it to other key internal tracking tools
- Documented all program policies and procedures on communication, online systems, and evaluations
- Organized recruitment of international candidates reviewing resumes for eligibility, conducting screening interviews (online and in-person), scheduling interviews with HR Managers, and monitoring pipelines
- Managed relationships with top clients including identifying needs, adhering to timelines and problem-solving
Created tools for students and workshop materials for ASU's Success Coaching Program:
- Advised students in organizational skills, time management, goal setting and overall academic careers in weekly coaching meetings
- Presented workshops on goal setting, life-work balance, and related topics
- Developed tools for students to help manage courses, calculate GPA, etc.
- Created and updated workshop materials, including trainer guides
- Maintained the internal site and online support system for the program
- Received award for “Success Coach of the Year” in 2009 for organizational support